Privacy policy

Privacy policy 

This privacy policy gives you information about how we, Lussio, collect and use your personal data through  your use of this website, including any data you may provide when you register with us, purchase products, or take part in any competition or promotion that we may operate. 

This website and the products we sell are not intended for children. We therefore do not knowingly collect  data relating to children. 

Controller 

Lussio Ltd is the controller and responsible for your personal data (collectively referred to as "Lussio", "we",  "us" or "our" in this privacy policy). 

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to  this privacy policy. If you have any questions about this privacy policy, including any requests to exercise  your legal rights (paragraph 8), please contact the DPO using the information set out in the contact details  section (paragraph 9).  

1. The types of personal data we collect about you 

Personal data means any information about an individual from which that person can be identified.  

We may collect, use, store and transfer different kinds of personal data about you which we have grouped  together as follows: 

• Identity Data includes your first name, last name, and username (if you create an account with us). 

• Contact Data includes your billing address, delivery address, email address and preferred phone number. 

• Transaction Data includes details about payments from you and to you in respect of products  you have purchased or returns we have refunded. 

• Technical Data includes internet protocol (IP) address, browser type and version, time zone  setting and location, browser plug-in types and versions, operating system and platform, device  ID and other technology on the devices you use to access this website.  

• Profile Data includes your username and password (where you have created an account),  purchases or orders made by you, your preferences and any feedback you may provide to us.  

• Usage Data includes information about how you interact with and use our website and products. 

• Marketing and Communications Data includes your preferences in receiving marketing from us  and any third parties who we may collaborate with and where you have so consented. 

We also collect, use and share aggregated data such as statistical or demographic data which is not personal  data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals'  Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse  general trends in how users are interacting with our website to help improve the website and our service  offering.

 

2. How is your personal data collected? 

We use different methods to collect data from and about you including through: 

• Your interactions with us. You may give us your personal data by filling in online forms or by  corresponding with us by phone, email or otherwise. This includes personal data you provide  when you: 

• purchase our products; 

• create an account on our website; 

• enter a competition, promotion or survey; or 

• give us feedback or contact us.  

• Automated technologies or interactions. As you interact with our website, we will automatically  collect Technical Data about your equipment, browsing actions and patterns. We collect this  personal data by using cookies and other similar technologies. Please see our cookie policy (Paragraph 13) for further details. 

• Third parties or publicly available sources. We will receive personal data about you from  various third parties as set out below: 

• Technical Data is collected from the following parties: 

• analytics providers such as Google based outside the UK;  

• advertising networks based inside or outside the UK. 

3. How we use your personal data 

Legal basis 

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more  of the following legal bases: 

• Performance of a contract with you: Where we need to perform the contract we are about to  enter into or have entered into with you. 

• Legitimate interests: We may use your personal data where it is necessary to conduct our  business and pursue our legitimate interests, for example to prevent fraud and enable us to give  you the best and most secure customer experience. We make sure we consider and balance any  potential impact on you and your rights (both positive and negative) before we process your  personal data for our legitimate interests. We do not use your personal data for activities where  our interests are overridden by the impact on you (unless we have your consent or are otherwise  required or permitted to by law). 

• Legal obligation: We may use your personal data where it is necessary for compliance with a  legal obligation that we are subject to. We will identify the relevant legal obligation when we rely  on this legal basis. 

• Consent: We rely on consent only where we have obtained your active agreement to use your  personal data for a specified purpose, for example if you subscribe to an email newsletter.

 

Purposes for which we will use your personal data  

We have set out below, in a table format, a description of all the ways we plan to use the various  categories of your personal data, and which of the legal bases we rely on to do so. We have also  identified what our legitimate interests are where appropriate.

Direct marketing  

You will receive marketing communications from us if you have requested information from us or purchased  goods or services from us and you have not opted out of receiving the marketing. 

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products,  services and offers may be of interest to you so that we can then send you relevant marketing  communications.  

Third-party marketing  

We will get your express consent before we share your personal data with any third party for their own direct  marketing purposes. 

Opting out of marketing  

You can ask to stop sending you marketing communications at any time by following the opt-out links within  any marketing communication sent to you or by contacting us at help@lussio.co.uk .  

If you opt out of receiving marketing communications, you will still receive service-related communications  that are essential for administrative or customer service purposes (where applicable). 

Cookies 

For more information about the cookies we use and how to change your cookie preferences, please see our  cookie policy (Paragraph 13) below for more details. 

4. Disclosures of your personal data 

We may share your personal data where necessary with the parties set out below for the purposes set out in  the table above. 

Purposes for which we will use your personal data: 

• Fulfilment and courier partners who will deliver your order on our behalf.  

• Marketing agencies who carry our direct marketing for us; 

• Third party brands who we may collaborate with from time to time and who we think may be of  interest to you subject to obtaining your prior consent (Please see below). 

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.  Alternatively, we may seek to acquire other businesses or merge with them. If a change happens  to our business, then the new owners may use your personal data in the same way as set out in  this privacy policy.  

We require all third parties to respect the security of your personal data and to treat it in accordance with the  law. We do not allow our third-party service providers to use your personal data for their own purposes and  only permit them to process your personal data for specified purposes and in accordance with our  instructions. 

5. International transfers 

We do not transfer your personal data outside the UK. 

6. Data security 

We have put in place appropriate security measures to prevent your personal data from being accidentally  lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your  personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of  confidentiality.  

We have put in place procedures to deal with any suspected personal data breach and will notify you and  any applicable regulator of a breach where we are legally required to do so. 

7. Data retention 

How long will you use my personal data for? 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected  it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe  there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature and  sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal  data, the purposes for which we process your personal data and whether we can achieve those purposes  through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

By law we have to keep basic information about our customers (including Contact, Identity, and Transaction  Data) for six years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see paragraph 8 below for further information.

8. Your legal rights 

You have a number of rights under data protection laws in relation to your personal data.  You have the right to: 

• Request access to your personal data (commonly known as a "subject access request"). This  enables you to receive a copy of the personal data we hold about you and to check that we are  lawfully processing it. 

• Request correction of the personal data that we hold about you. This enables you to have any  incomplete or inaccurate data we hold about you corrected, though we may need to verify the  accuracy of the new data you provide to us. 

• Request erasure of your personal data in certain circumstances. This enables you to ask us to  delete or remove personal data where there is no good reason for us continuing to process it. You  also have the right to ask us to delete or remove your personal data where you have successfully  exercised your right to object to processing (see below), where we may have processed your  information unlawfully or where we are required to erase your personal data to comply with local  law. Note, however, that we may not always be able to comply with your request of erasure for  specific legal reasons which will be notified to you, if applicable, at the time of your request. 

• Object to processing of your personal data where we are relying on a legitimate interest (or those  of a third party) as the legal basis for that particular use of your data (including carrying out profiling  based on our legitimate interests). In some cases, we may demonstrate that we have compelling  legitimate grounds to process your information which override your right to object. 

• You also have the absolute right to object any time to the processing of your personal data for  direct marketing purposes.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a  third party you have chosen, your personal data in a structured, commonly used, machine readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

• Request restriction of processing of your personal data. This enables you to ask us to suspend  the processing of your personal data in one of the following scenarios: 

• If you want us to establish the data's accuracy; 

• Where our use of the data is unlawful but you do not want us to erase it; 

• Where you need us to hold the data even if we no longer require it as you need it to establish,  exercise or defend legal claims; or 

• You have objected to our use of your data but we need to verify whether we have overriding  legitimate grounds to use it. 

If you wish to exercise any of the rights set out above, please contact us.  

No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However,  we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively,  we could refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right  to access your personal data (or to exercise any of your other rights). This is a security measure to ensure  that personal data is not disclosed to any person who has no right to receive it. We may also contact you to  ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a  month if your request is particularly complex or you have made a number of requests. In this case, we will  notify you and keep you updated.  

9. Contact details 

If you have any questions about this privacy policy or about the use of your personal data or you want  to exercise your privacy rights, please contact our DPO: 

• Email address: help@lussio.co.uk 

• Postal address: Lussio HQ, 276 Clitheroe, BB7 0FX 

10. Complaints 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO),  the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first  instance. 

11. Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review.  

It is important that the personal data we hold about you is accurate and current. Please keep us  informed if your personal data changes during your relationship with us, for example a new address  or email address. 

12. Third-party links  

This website may include links to third-party websites, plug-ins and applications. Clicking on those  links or enabling those connections may allow third parties to collect or share data about you. We do  not control these third-party websites and are not responsible for their privacy statements. When you  leave our website, we encourage you to read the privacy policy of every website you visit. 

13. Cookie Policy (Last updated 26/08/25)

What Are Cookies? 

Cookies are small text files placed on your device when you visit our website. They allow us to  remember your preferences, improve site performance, and offer tailored recommendations. 

Cookies may be: 

• First-party cookies – set directly by us. 

• Third-party cookies – set by our trusted partners (such as payment providers, social media  platforms, or analytics services). 

Types of Cookies We Use 

Required Cookies 

• These cookies are necessary for the site to function properly, including capabilities like logging in  and adding items to the cart 

• Cannot be switched off. 

Personalisation Cookies 

• These cookies store details about your actions to personalise your next visit to the website.

Marketing Cookies 

• These cookies are used by use and our partners including shopify to optimise marketing  communications and show you ads on other websites. 

Analytics Cookies 

• These cookies help us understand how you interact with the site. We use this data to identify areas  to improve. 

How We Use Cookies

We use cookies to: 

• Ensure secure and smooth checkout. 

• Save your cart and wishlist for future visits. 

• Analyse website traffic and optimise performance. 

• Personalise content and promotions relevant to your interests. 

• Connect with social media and influencer campaigns. 

Managing Your Cookie Preferences 

When you first visit our site, you will be asked to set your cookie preferences via our consent banner.  

You may also manage cookies directly through your browser settings. Please note: disabling certain  cookies may affect site functionality, including checkout and account access. 

Third-Party Cookies 

Trusted partners may place cookies for: 

• Payment providers (ensuring secure transactions). 

• Analytics tools (measuring site usage). 

• Advertising platforms (delivering tailored ads). 

• Social media integrations (sharing content easily). 

We do not control these cookies directly, but you can manage them via your browser or the third party’s  settings. 

Updates to This Policy 

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our  services. Any updates will be posted on this page with a revised “Last Updated” date. 

Contact Us 

If you have any questions about how we use cookies, please contact our DPO via: • Email address: help@lussio.co.uk 

• Postal address: Lussio HQ, 276 Clitheroe, BB7 0FX